Terms of Use (Website)

Terms and conditions of use

Please read these terms and conditions (these ‘Terms’) carefully as they contain important information about your rights and obligations when using this website (the ‘Website’) and in particular clause 9.6 and 9.7. You should print a copy of these terms for future reference.

This Website is provided by Elise Norris (trading as Dande-Lion Diaries). Our place of business is 6 Turner Close, Catterick Garrison, DL9 3SP.

1. How these Terms apply

   • By using the Website you are agreeing to comply with and be bound by these Terms regarding the use of the Website in consideration for us allowing you to access and use the Website. You must not use the Website if you do not agree to comply with and be bound by these Terms.

   • Use of the Website includes accessing or browsing the Website.

   • We reserve the right to change these Terms at any time. We will take reasonable steps to make you aware of any changes to the Terms, for example by posting them on the Website. You agree to be bound by the version of these Terms displayed on the Website at the time you use it.

   • These Terms refer to the following, which also apply when using this Website:

     1. Privacy Notice, which can be found at https:// jssxdvh1.forms.app/ untitled-form

     2. Terms and conditions for selling consumer goods and supply services., which can be found at https:// jssxdvh1.forms.app/ untitled-form

2. Access

   • You are responsible for making all arrangements necessary for you to have access to the Website.

   • You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms, and that they comply with them.

   • We make reasonable efforts to ensure that the Website is available to view and use 24 hours a day throughout each year; however, this is not guaranteed. The Website may be temporarily unavailable at any time because of server or systems failure or other technical issues, or reasons that are beyond our control, required updating, maintenance or repair.

   • Where possible, we will try to give you advance warning of maintenance issues but shall not be obliged to do so.

3. Intellectual property

   • In these Terms, Intellectual Property Rights mean copyright (including design copyrights), trade marks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in software, design, materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to Elise Norris (trading as Dande-Lion Diaries), moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world).

   • The software code contained in and related to the Website and the materials on the Website including text, images, videos, photographs and other materials are protected by Intellectual Property Rights owned by us and our licensors. You acknowledge that the Intellectual Property Rights in the Website and any software code used with and material supplied as part of the Website shall remain with us or our licensors.

   • Subject to clause 4 you may:

     1. retrieve and display materials on the Website on a computer screen;

     2. download and store in electronic form materials on the Website; and

     3. copy and print one copy only of materials on the Website.

   • Copying, downloading, storing or printing the materials on the Website for any reason other than personal use or in accordance with clause 4.2.b is expressly prohibited.

   • You agree that you will not (and will not assist or facilitate any third party to) otherwise reproduce, modify, copy, distribute, transmit, publish, display, commercially exploit or create derivative works from any of the materials on the Website.

   • No licence is granted to you to use any of our trade marks or those of our affiliated companies.

   • You agree that you will not use our Intellectual Property Rights in any way other than allowed under these Terms and any infringement by you of our Intellectual Property Rights will be a breach of these Terms.

4. Use of the Website

   • You are permitted to use the Website and the material contained in it only as expressly authorised by us and in accordance with these Terms as may be amended from time to time without notice to you.

   • Provided that you comply with the other provisions of this clause, you may download or print one copy only of pages of our website:

     1. for your own private use; or

     2. to draw attention to the content of our website to members of your organisation.

   • You must not:

     4. download or print pages of the Website for commercial use other than use permitted by clause 4.2.b;

     5. alter the content of any webpage you download or print; or

     6. use any images, videos or photographs on the webpage without the accompanying text.

   • You must:

     1. keep intact all and any copyright and proprietary notices accompanying or attached to the materials on the Website you download, copy, store or print;

     2. acknowledge us as the owners of the content of the Website;

     3. erase any pages of the Website or materials on those pages downloaded other than in accordance with this clause; and

     4. destroy any pages of the Website or materials on those pages printed other than in accordance with this clause.

   • You must not modify, adapt, translate, reverse engineer, decompile or disassemble any code or program used by or in connection with the Website. You must contact us to request our consent if you wish to take any such action to create an interoperable program and we may provide such consent if you provide us with the information we request.

   • We provide access to and use of the Website on the basis that we exclude all representations, warranties and conditions to the maximum extent permitted by law.

   • We reserve the right to:

     1. Make changes to the information or materials on this Website at any time

     2. Temporarily or permanently change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content or restrict access to parts of or the entire Website without notice or liability to you or any third party

     3. Refuse to post material on the Website or to remove material already posted on the Website

   • You may not use the Website for any of the following purposes:

     1. Disseminating any unlawful, harassing, libellous, abusive, threatening, fraudulent, malicious, harmful, vulgar, obscene, or otherwise objectionable material

     2. Stalking, harassing, threatening, blackmailing any person or violating or interfering with the rights of any other person including their right to privacy

     3. Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise

     4. Breaching any applicable local, national or international laws, regulations or code of practice

     5. Gaining unauthorised access to other computer systems

     6. Interfering with any other person’s use or enjoyment of the Website

     7. Breaching any laws concerning the use of public telecommunications networks

     8. Interfering with, disrupting or damaging networks or websites connected to the Website

     9. Utilisation of data mining, robots or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of the Website or the contents of the Website

     10. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation

     11. To create and/or publish your own database that features all or substantial parts of the Website or the contents of the Website

     12. Making, transmitting or storing electronic copies of materials protected by copyright without the prior permission of the owner

     13. Selling or re-selling or using for commercial purposes any of the content of or access to the Website or using for commercial purposes any of the content of or access to the Website

     14. To represent to others that there is any connection between the Website and your business or your views and opinions or that we endorse you or anything connected to you

   • In addition, you must not:

     1. Knowingly introduce viruses, Trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful to the Website

     2. Impersonate any other person or fraudulently provide us with incorrect information

     3. Attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to it

     4. Attack the Website via a denial-of-service attack or a distributed denial-of service attack

     5. Damage, disrupt or interfere with any part of the Website, any equipment or network on which the Website is stored or any software used for the provision of the Website

     6. Remove any copyright notice or notice of any other intellectual property right from the Website or any materials on the Website

   • A breach of clause 4.9 or 4.8 may be a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and disclose your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

5. Suspending or terminating your access

We reserve the right to terminate or suspend your access to the Website immediately and without notice to you if:

• You breach these Terms (repeatedly or otherwise)

• You are impersonating any other person or entity

• When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity

• We suspect you have engaged, or are about to engage, or have in any way been involved, in fraudulent, defamatory or illegal activity on the Website

6. Linking to the Website

   • You must not create a link to the Website from another website, document or any other source without first obtaining our prior written consent.

   • Any agreed link must:

     1. Be to the Website’s homepage and not to any other page on the Website

     2. Be established from a website or document that is owned by you and does not contain content that is offensive, controversial, defamatory, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the UK and the law in any country from which they are hosted

     3. Be provided in such a way that is fair and legal and does not damage our reputation or take advantage of it

     4. Not suggest any form of association, approval or endorsement on our part where none exists

     5. Not cause the Website or content on the Website to be embedded in or ‘framed’ by any other website

     6. Not cause the content of the Website to be displayed differently from the way it appears on the Website

   • We have no obligation to inform you if the address of the Website home page changes and it is your responsibility to ensure that any link you provide to our homepage is at all times accurate.

   • We reserve the right to withdraw our consent without notice and without providing any reasons for withdrawal. Upon receiving such notice you must immediately remove the link and inform us once this has been done.

7. External links

To provide increased value and convenience to our users, we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for:

• The privacy practices of such websites

• The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources

• The use which others make of these websites

• Any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance upon any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources

8. Disclaimer

   • The content on the Website is provided for general information only. It is not intended to be advice on which you should rely. It shall be your responsibility to ensure that any products, services or information available through the Website meet your specific requirements.

   • We attempt to ensure that the information available on the Website at any time is accurate. However, we do not guarantee the accuracy or completeness of material on this Website. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of them. We make no commitment to ensure that such material is correct or up to date.

   • The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties or guarantees, whether express or implied, statutory or otherwise (unless otherwise expressly stated in these Terms or required by law).

   • We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.

   • We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the Website.

   • You are responsible for maintaining appropriate anti-virus software on and appropriately configuring the technological devices, platform and computer programs you use to access the Website that are in your control. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses, Trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it.

9. Limitation of liability and indemnity

   • If you are a consumer, nothing in these Terms affects your legal rights. You can obtain advice about your legal rights from Citizens Advice if you need to.

   • We cannot exclude or limit our responsibility to you for:

     1. Death or personal injury resulting from our negligence

     2. Fraud or fraudulent misrepresentation

     3. Action pursuant to section 2(3) of the Consumer Protection Act 1987

     4. Any liability, right or remedy which we cannot exclude or limit pursuant to the Consumer Rights Act 2015

     5. Any other matter for which it would be unlawful for us to exclude or attempt to exclude our liability

   • We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for the below mentioned losses where they have arisen from use of or inability to use the Website for commercial purposes, or use of or reliance on any material or content displayed on the Website or on any linked websites for commercial purposes:

     1. Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings)

     2. Any loss of goodwill or reputation

     3. Any special or indirect losses

     4. Any loss of data

     5. Wasted management or office time

     6. Any other loss or damage of any kind

   • If you are not a consumer we exclude all liability, including any liability in negligence, arising from your use or inability to access or use the Website other than that referred to in clause 9.2.

   • If you are a consumer, we are responsible for foreseeable loss or damage which you suffer as a result of a breach by us of the Terms or as a result of our failure to act with reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us before using the Website. We are not responsible for unforeseeable losses.

   • If you are not a consumer, you agree to fully indemnify, defend and hold us, our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority.

   • If you are a consumer you agree to fully reimburse us, our officers, directors, employees and suppliers for all losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Terms by you, or any other act or omission by you in using the Website or by any other person accessing the Website using your personal information with your authority that results in any legal responsibility on our part to any third party.

• Use of personal data

  • We envisage that we will request personal information from you whilst you use our website. This information will only be requested and processed in accordance with our Privacy Notice, which can be found at https:// jssxdvh1.forms.app/ untitled-form.

  • In brief, we will act fairly in connection with personal information requested from you, when we request information we will alert you to our Privacy Notice, and unless the information is necessary for a reason specified in the UK General Data Protection Regulation (UK GDPR) we will only process it with your consent. Before receiving your information, we’ll endeavour to provide the information required by the UK GDPR.

• General

  • We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.

  • Each of the sub-clauses of these Terms should be considered separately. If any of these Terms are found to be unenforceable, invalid or illegal, the rest of these Terms will continue to have full effect.

  • These Terms are in English only.

  • We will not lose our rights under these Terms by reason of any delay by us in enforcing those rights. We will not be bound by any agreement not to enforce our rights under these Terms unless we have agreed not to do so in writing.

  • Any delay by us in enforcing our right, non-enforcement of our rights or agreement not to enforce our rights in respect of one breach by you of these Terms will not prevent us from fully enforcing our rights in respect of any other breach by you of these Terms.

• Governing law and jurisdiction

  • The Website is controlled and operated in the United Kingdom.

  • If you are a business, these Terms are governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction over legal proceedings in connection with your use of the Website, any breach of these Terms and any question in connection with the interpretation or application of these Terms.

  • If you are a consumer, these Terms are governed by the laws of England and Wales and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in either the courts of Scotland or England and Wales. If you live in Northern Ireland you can bring legal proceedings in either the courts of Northern Ireland or England and Wales. If you live in an EU country, you can bring legal proceedings in either the courts of your home country or England and Wales.

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Privacy Notice

Dande-Lion Diaries – Privacy notice

Last updated: 31 October 2025

Elise Norris, trading as Dande-Lion Diaries, (‘we’/’us’/’our’) may be in a position to receive and process personal information relating to you. As the controller of this information, we’re providing this Privacy Notice (‘Notice’) to explain our approach to personal information.

We intend only to process personal information fairly and transparently as required by data protection law including the UK General Data Protection Regulation (UK GDPR). Before obtaining information from you, we intend to alert you to this Notice and let you know how we intend to process the information. We’ll only process the information as permitted by law. The UK GDPR also defines certain special categories of personal information that’s considered more sensitive. These categories require a higher level of protection, as explained below.

We’ll start this Notice by setting out the conditions we must satisfy before processing your personal information. However, you may wish to skip to clause 4, which summarises what we intend to collect. The Notice also explains some of the security measures we take to protect your personal information, and tells you certain things we will or won’t do.

1. Identity and contact details

   • Place of business: 6 Turner Close, Catterick Garrison, DL9 3SP

   • Email: enquiries@dande-lion-diaries.com

2. When we’re allowed to collect information from you

We will only collect personal information relating to you if one of the following conditions has been satisfied:

• You have clearly told us that you are content for us to collect that information for the particular purpose or purposes that we will have specified.

• The processing is necessary for the performance of a contract that we have with you.

• The processing is necessary so that we can comply with the law.

• The processing is necessary to protect someone’s life.

• The processing is necessary for the performance of a task that’s in the public interest.

• The processing is necessary for our or another’s legitimate interests – but in this case, we’ll balance those interests against your interests.

3. How to consent

   • If we need your consent to collect and use certain information, we’ll endeavour to explain how we intend to use it and which of the above purposes apply, and provide you with the opportunity to tell us that you’re happy to provide that information at the point of collecting it.

   • If at any point in time you change your mind and decide that you want to withdraw your consent, please let us know and we’ll endeavour to stop processing your information in the specified manner, or we’ll delete your information if there is no continuing reason for possessing it.

   • If you don’t consent to a particular bit of processing, it may affect a service that we provide or the performance of any contract we have with you, but we’ll endeavour to continue to operate without the need for that information.

4. Information we expect to collect from you

   • We have set out below, in a table format, a description of all the ways we plan to use your personal information, and which of the legal justifications we rely on to do so. We have also identified what our legitimate interests are where appropriate.

   • Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your information. Please contact us if you need details about the specific legal ground we are relying on to process your personal information where more than one ground has been set out in the table below.

Information type	Purpose and related details	Justification
Personal details of the intended recipient and their Armed Forces serving relation.	·       We collect this to provide a personalised storyboard unique to the recipient. ·       We intend to share this information with a printing platform company and a delivery company so that they can provide an online proof,  print and deliver a hard copy of the product for the customer to their chosen address.. They will be processing the information for purposes that they determine	·       It’s necessary for the performance of a contract with you
Photographs	·       We collect this to fulfil the order which includes personal photographs provided by the customer. ·       We intend to share this information with a printing platform company so that they can complete an online proof,  and print a hard copy of the product.. They will be processing the information for purposes that they determine	·       It’s necessary for the performance of a contract with you
bill payer’s contact information	·       We collect this to be able to update you on the progress of your order, including any barriers in being able to complete the order. ·       We intend to share this information with a printing platform company and a delivery company so that they can provide any updates of the printing and delivery processes of a hard copy of the product for the customer to their chosen address.. They will be processing the information for purposes that they determine	·       It’s necessary for the performance of a contract with you

• We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

  1. Before doing that, if practical we will always tell you of our intentions and of the specific purpose in making the recording. Sometimes such recordings will be necessary to comply with the law. Alternatively, sometimes the recording will be necessary for our legitimate interest, but in that case, we’ll only record the call if our interest outweighs yours. This will depend on all the circumstances, in particular the importance of the information and whether we can obtain the information another way that’s less intrusive.

  2. If we think the recording would be useful for us but that it’s not necessary, we’ll ask whether you consent to the recording, and will provide an option for you to tell us that you consent. In those situations, if you don’t consent, the call will either automatically end or will not be recorded.

• We may collect personal information about you from a number of sources, including the following:

  1. From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.

  2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about your interests or preferences or how you use our products or services.

  3. From documents that are available to the public, such as the electoral register.

  4. From third parties. If we receive information about you from a third party, then as soon as reasonably practicable afterwards we’ll let you know; that’s required by the UK GDPR.

• If you refuse to provide information requested, and if that information is necessary for a service we provide to you or to perform a contract we have with you, we may need to stop providing or performing it.

• If at any point you think we’ve invited you to provide information without explaining why, feel free to object and ask for our reasons.

5. Using your personal information

   • Data protection, privacy and security are important to us, and we shall only use your personal information for specified purposes and shall not keep such personal information longer than is necessary to fulfil these purposes. The following are examples of such purposes. We have also indicated below which UK GDPR justification applies; however it will depend on the circumstances of each case.

     1. To help us to identify you when you contact us. This will normally be necessary for the performance of our contract.

     2. To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the personal information you’ve provided and/or any information we hold about you and personal information from third party agencies (including credit reference agencies). We will only use your information for this purpose if you agree to it.

     3. To help us to administer and to contact you about improved administration of any accounts, subscriptions, services and products we have provided before, do provide now or will or may provide in the future. This will often be necessary, but sometimes the improvements will not be necessary in which case we will ask whether you agree.

     4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information. This will sometimes require that you consent, but will sometimes be exempt as market research.

     5. To help to prevent and detect fraud or loss. This will only be done in certain circumstances when we consider it necessary or the law requires it.

     6. To allow us to contact you by written electronic means (such as email, text or multimedia messages) about products and services offered by us where:

        1. these products are similar to those you have already purchased from us,

        2. you were given the opportunity to opt out of being contacted by us at the time your personal information was originally collected by us and at the time of our subsequent communications with you, and

• you have not opted out of us contacting you.

1. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.

• We will not share your personal information with any third party except in accordance with this Notice, or in the following circumstances:

  1. We may engage companies and individuals to perform functions on our behalf and we may disclose your personal information to these parties for the purposes set out above, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance and providing customer service. Those parties must comply with this Notice and will be bound by strict contractual provisions with us in accordance with the UK GDPR and will only have access to personal information needed to perform their functions, and they may not use it for any other purpose. We will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this Notice and the UK GDPR.

  2. We may also share your personal information with:

     1. Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

     2. HM Revenue & Customs, regulators and other authorities based in the UK who require reporting of processing activities in certain circumstances, including where disclosure is required to a law enforcement agency, e.g. where we know or suspect that a transaction may involve such illegal activities as money laundering or terrorist financing.

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as set out in this Notice.

1. It may also be necessary to use your information to help to prevent and detect fraud or loss. This will only be done in certain circumstances when we consider it necessary or the law requires it.

2. Third parties if we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

• Where you give us personal information on behalf of someone else, you confirm that you have provided them with the information set out in this Notice and that they have not objected to such use of their personal information.

6. Protecting information

   • We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

   • We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we’re legally required to do so.

   • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

   • It’s also important for you to protect your personal information. For example, electronic communications are not secure unless they have been encrypted. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

7. Retaining information

   • We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

   • To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

   • Details of retention periods for different aspects of your personal information are available in our retention policy which you can request from us by contacting us.

   • In some circumstances you can ask us to delete your information: see below for further information.

   • In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

8. Your legal rights

   • Under certain circumstances, you have rights under data protection laws in relation to your personal information.

   • You have the right to:

     1. Request access to your personal information (commonly known as a ‘data subject access request’). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. Please note that we’re only required to carry out a reasonable and proportionate search for any personal information that you request.

     2. Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.

     3. Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we’re required to erase your personal information to comply with the law. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

     4. Object to processing of your personal information where we’re relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we’re processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

     5. Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following situations:

        1. if you want us to establish the information’s accuracy;

        2. where our use of the information is unlawful but you do not want us to erase it;

• where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims; or

1. you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.

1. Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

2. Withdraw consent at any time where we’re relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you or perform a contract we have with you. We will advise you if this is the case at the time you withdraw your consent.

• You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

• We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

• We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

9. Further information

   • If you would like any more information or you have any comments about this Notice, or if your wish to exercise any of your legal rights, please either write to us at Data Protection Manager, Elise Norris, 6 Turner Close, Catterick Garrison, DL9 3SP, or email us at enquiries@dande-lion-diaries.com.

   • Please note that we may have to amend this Notice on occasion. If we do that, we will endeavour to alert you to the change, but it’s also your responsibility to check regularly to determine whether this Notice has changed.

   • You can ask us for a copy of this Notice by writing to the above address or by emailing us at enquiries@dande-lion-diaries.com. This Notice applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.

Short form privacy notice

Dande-Lion Diaries

Email: enquiries@dande-lion-diaries.com

This is a summary of how we collect and deal with your personal information.

For more information about how we look after your personal information, about your privacy rights and how the law protects you, please see our full privacy notice, which you can request as set out below.

We’re the controller and responsible for your personal information.

Our full details are:

• Place of business: 6 Turner Close, Catterick Garrison, DL9 3SP

• enquiries@dande-lion-diaries.com

We take your privacy seriously and will only use your personal information as described in our full privacy notice. Broadly speaking, we may collect the following types of information from or about you:

Information type	Purpose and related details	Justification
Personal details of the intended recipient and their Armed Forces serving relation.	·       We collect this to provide a personalised storyboard unique to the recipient. ·       We intend to share this information with a printing platform company and a delivery company so that they can provide an online proof,  print and deliver a hard copy of the product for the customer to their chosen address.. They will be processing the information for purposes that they determine	·       It’s necessary for the performance of a contract with you
Photographs	·       We collect this to fulfil the order which includes personal photographs provided by the customer. ·       We intend to share this information with a printing platform company so that they can complete an online proof,  and print a hard copy of the product.. They will be processing the information for purposes that they determine	·       It’s necessary for the performance of a contract with you
bill payer’s contact information	·       We collect this to be able to update you on the progress of your order, including any barriers in being able to complete the order. ·       We intend to share this information with a printing platform company and a delivery company so that they can provide any updates of the printing and delivery processes of a hard copy of the product for the customer to their chosen address.. They will be processing the information for purposes that they determine	·       It’s necessary for the performance of a contract with you

We only collect personal information about you for these purposes and do not keep it for any longer than is necessary.

We use different methods to collect information about you, which are explained in our full privacy notice.

We only share your information as described in our full privacy notice.

We do not transfer it outside the UK or European Economic Area.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal information.

You have a number of rights in relation to your personal information, which are detailed in our full privacy notice. In particular, under certain circumstances, you have rights under data protection laws in relation to your personal information including the right to receive a copy of the personal information we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues (www.ico.org.uk).

To request our full privacy notice, or if you have any questions about this summary or our full privacy notice, or about our data protection practices, or if you wish to exercise any of your legal rights, please contact us using the details provided above

Terms & Conditions

Terms and conditions

1. Introduction

   • This document (together with any documents referred to in it) tells you the terms and conditions (the ‘Conditions’) upon which we will sell the Goods and supply the Services to you. You may print a copy for future reference.

   • ‘Business Day’ means a day other than a Saturday, Sunday or public holiday when banks in London are open for business.

   • ‘Event Outside Our Control’ has the meaning given in clause 17.

   • ‘Goods’ means the goods listed on our website (‘the Website’) which we may supply.

   • ‘Services’ means the services listed on the Website which we may supply.

   • Before confirming your order please read through these Conditions and in particular our cancellations and returns policy at clause 13 and limitation of our liability and your indemnity at clause 15.

   • By ordering any of the Goods or Services or Goods and Services, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.

2. About us

   • This website is owned and operated by Elise Norris (‘we’/’us’/’our’) (trading as Dande-Lion Diaries). Our place of business is 6 Turner Close, Catterick Garrison, Surrey, DL9 3SP.

   • Our telephone number is 07928591611.

   • Our email address is eliselawlerhoward@hotmail.co.uk.

3. Overseas orders

This Website is intended only for use by customers resident in England, Wales, Scotland and Northern Ireland (The United Kingdom). We do not accept orders for goods from individuals located outside the United Kingdom.

4. Eligibility to purchase from the Website

To be eligible to purchase the Goods and Services and lawfully enter into and form a contract with us, you must be 18 years of age or over.

5. Price

   • The prices of the Goods and Services are quoted on the order page.

   • Prices and any other charges quoted on the order page are based on delivery of the Goods and performance of the Services in the United Kingdom unless otherwise specified.

   • Prices quoted include the costs of delivery of the Goods.

   • Unless otherwise stated, the prices quoted exclude VAT (we are not VAT registered).

6. Payment

   • Payment can be made by any major prepay, credit or debit card or by using a PayPal account.

   • By placing an order, you consent to payment being charged to your prepay/debit/credit card account or PayPal account as provided on the order form.

   • If you pay us by credit or debit card or PayPal account we will take payment from your card or PayPal account for the Goods when we dispatch the Goods to you.

   • You must pay 100 percent of the price of the Services in advance. If you pay us by credit or debit card or PayPal account we will take payment from your card or PayPal account in advance for the advance payment. We will take payment for the balance when we have sent you an invoice for the Services after we have performed the Services.

   • You must pay the amount of our invoice within 0 days of the date of invoice.

   • We shall contact you should any problems occur with the authorisation of your card or payment through your PayPal account.

7. Interest

   • Unless clause 7.2 applies, you must pay us interest on any amounts you owe us and fail to pay us on the due date at the rate of 3% a year above the base lending rate of Barclays from time to time, accruing daily from the due date until the date of payment, whether before or after judgment.

   • We will not charge you interest

     • for the period of dispute in respect of an invoice that you dispute in good faith, provided you have advised us within a reasonable time of receiving it that you dispute it and your basis for disputing it.

     • until after we have performed the services again if we have a duty to do so.

8. Order process and formation of a contract

   • Our Website, catalogue and brochure merely illustrate our Goods and the packaging of the Goods. Your computer may not accurately display the colours of the Goods. Although we aim to accurately depict our Goods and their packaging, there may be differences between the packaging and the colours of the Goods delivered to you and those shown on our Website and in our catalogue and brochure.

   • All orders are subject to acceptance and availability. If we are unable to supply you with the Goods or Services or Goods and Services in your order due to matters such as unavailability of stock, materials, key staff or an Event Outside Our Control or because we have identified a mistake in the description of the Goods or Services or Goods and Services or the price stated by us, we will notify you. We will not proceed with the order and will refund any sums you have paid us.

   • If the Goods are temporarily unavailable, we will notify you by email of the date they are expected to be available. You will have the option either to wait until they are available or to cancel your order. If you cancel your order, we will refund any sums you have paid us.

   • Any order placed by you for the Goods or Services or Goods and Services constitutes an offer to purchase them from us.

   • You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods or Services or Goods and Services.

   • A ‘Confirmation Notice’ means an email which we send to you to confirm that we have dispatched the Goods and/or shall be providing the requested Services. A Confirmation Notice will be our acceptance of the offer made in the order to which that Confirmation Notice relates.

   • A contract between you and us for the supply of the Goods or Services or Goods and Services (the ‘Contract’) incorporating the version of these Conditions in force at the time of your order will come into existence when we send you the Confirmation Notice relating to your order. You may print and keep a copy of the Confirmation Notice for future reference.

   • If you think that there is a mistake in the Confirmation Notice or if you wish to make any changes, please contact us to discuss this. If you request a change, we will tell you if that is possible and about any changes to the price, delivery or performance dates or any other changes that we need to make as a result of your request. We will ask you if you wish to go ahead with the change.

   • We may make

     • minor technical adjustments to the Goods to improve them or to comply with relevant laws and regulatory requirements,

     • changes to these Conditions as a result of changes in any relevant laws and regulatory requirements,

     • changes to these Conditions as a result of changes in how we accept payment from you,

     • changes in the amount payable by you to the extent of any changes in the VAT included in the price or payable in relation to the price.

   • If we make any changes in accordance with clause 8.9 we will give you written notice of the changes before we supply the Goods or Services or Goods and Services. You can choose to cancel the contract if the change would be significantly to your disadvantage.

   • Any variation to these Conditions which have been incorporated into the Contract or to the Contract other than those mentioned in clause 8.9 shall only be binding when agreed in writing and signed by you and us.

9. Delivery

   • The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address.

   • Any dates quoted for delivery of the Goods are approximate only. If no date is specified then it will take place as soon as reasonably possible, but in any event within 30 days of the date of the Confirmation Notice, unless there is an Event Outside Our Control, in which case clause 17 shall apply.

   • If you have agreed to collect the Goods from our premises,

     • delivery shall occur at our premises when we hand the Goods to you.

   • Unless clause 9.5 applies, if we have agreed to deliver the Goods to a delivery address which you have given us, delivery shall occur when we place the Goods in the physical possession of you or anyone you have identified to us as the person authorised by you to take delivery of the Goods.

   • If you have asked us to use an independent carrier other than our normal carrier to deliver the Goods to you, delivery shall occur when we deliver the Goods to that carrier.

   • You must examine the Goods within a reasonable time after arrival and let us know as soon as reasonably possible if they are faulty, damaged or not as described.

   • If no one is present at your delivery address to take delivery, we will advise you of our attempted delivery. You must then contact us to make arrangements for us to deliver the Goods.

   • We may end the contract with you and charge you for any extra storage costs we have incurred if

     • we have agreed to deliver the Goods, you have not been available to take delivery on the date we agreed to deliver them, and we have not been able to re-arrange delivery within 14 Business Days of the original delivery date.

   • For Christmas deliveries, we recommend that you check the Website for the last order date. We will endeavour to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24 December.

• Performance of Services

  • The Services will be performed at the address or by the means specified by us when we accept the order.

  • When we accept the order, we will confirm estimated start and completion dates for the performance of the Services. We will endeavour to perform the Services in accordance with these estimated dates and will perform the Services within a reasonable time from the date we accept the order.

  • In the event that an Event Outside Our Control prevents us from performing the Services within a reasonable time from the date we accept the order, clause 17 will apply.

  • If we need to provide the Services at the premises occupied by you, you will provide access to the premises on the date we have agreed for the Services to be carried out.

  • If you fail to provide access to the premises on the agreed date,

    • you must pay us any additional costs incurred by us in providing the Services to you

    • in the event that despite our reasonable efforts we are unable to obtain access to the premises to provide the Services, we may end the contract with you. We will refund you any money you have paid less our reasonable costs incurred in attempting to perform the Contract.

  • If we need to install the Goods at the premises occupied by you, we will be entitled to assume that

    • the premises are adequately supplied with utilities including without limitation water, electricity, gas, telephone and internet connection,

    • the fittings, walls, pipes, wiring, gas installations and other parts of the premises to which the Goods must be attached are in good working order and suitable for such attachment, and

    • any goods to which the Goods must be attached are in good working order and suitable for such attachment.

  • If we ask you to provide us with information in order for us to provide the Services, you must provide us with complete and accurate information by the date we request that you provide it by, otherwise:

    • you must pay us any reasonable sum we charge you to cover any extra work that is necessary as a result of you providing incomplete or inaccurate information.

    • you must pay us any additional costs incurred by us in providing the Services to you resulting from you not providing such information to us by the date we have requested.

    • we may suspend the Services by giving you written notice unless you agree to pay such extra costs.

    • in the event that despite our reasonable efforts we are unable to obtain the requested information from you and are therefore unable to supply the Services, we may end the contract with you. We will refund you any money you have paid less our reasonable costs incurred in attempting to perform the Contract.

  • We will not be liable for any delay or non-performance due to your failure to provide us with complete and accurate information by the time we have requested.

  • If we suspend the Services under this clause, you do not have to pay for the Services while they are suspended, but you will remain liable to pay any invoices we have already sent you for Services we have already performed.

• If there is a problem with the Services

  • If the Services provided do not conform to the Contract due to them not being provided with reasonable care and skill:

    • you should provide us with details of the problem as soon as reasonably possible;

    • if we repeat performance of the Services to fix the problem, we will do so at our own cost and as soon as reasonably practicable.

  • As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Nothing in these Conditions will affect these legal rights.

• Risk and title

  • The Goods will be at your risk from the time of delivery.

  • Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery.

• Cancelling your Contract and returns

  • Cancelling before Confirmation Notice

    • You may cancel your order for the Goods or Services or Goods and Services by notifying us of your decision to cancel at any time prior to us sending you a Confirmation Notice.

    • You may notify us of your decision to cancel by:

      • completing a cancellation form found on our Website, printing it and emailing or posting it as detailed below, or

      • sending a statement saying that you wish to cancel quoting your name, address, the name or a description of the Goods or Services or Goods and Services and your order reference number by:

        • Telephone on 07928591611

        • Email at eliselawlerhoward@hotmail.co.uk

        • Post at 6 Turner Close, Catterick Garrison, Surrey, DL9 3SP

      • Cancellation after Confirmation Notice

        • If the Contract is for the supply of Goods only or Goods and Services with the main purpose being the supply of Goods (such as the supply of a washing machine with an installation service) the ‘Cancellation Period’ means the period between the date we send you a Confirmation Notice and the expiry of 14 calendar days after the day you receive the Goods.

        • If the Contract is for the supply of Goods and Services with the main purpose being the supply of Goods and you wish us to begin to supply the Services before the expiry of the Cancellation Period in clause 13.2.1 you must request us to do this.

        • If the Contract is for the supply of Services only, or Goods and Services with the main purpose being the supply of Services (such as the supply of a course with accompanying learning materials),

          • the ‘Cancellation Period’ means the period of 14 days starting with and including the day after we send you a Confirmation Notice.

          • if you wish us to begin the supply of the Services during the Cancellation Period, you must request us to do this and you must acknowledge that you will lose the right to cancel once the Services have been fully performed.

          • Unless the Services have been fully performed under the Contract in accordance with your request and acknowledgement referred to in clause 13.2.3.2 and subject to clause 13.5, you may cancel the Contract within the Cancellation Period by notifying us of your decision to cancel.

          • you will lose your right to cancel the Contract once the Services have been fully performed in accordance with your request and acknowledgement.

        • You may notify us of your decision to cancel by:

          • completing a cancellation form found on our Website, printing it and emailing or posting it as detailed below, or

          • sending a statement saying that you wish to cancel quoting your name, address, the name or a description of the Goods or Services or Goods and Services and your order reference number by:

            • Telephone on 07928591611

            • Email at eliselawlerhoward@hotmail.co.uk

            • Post at 6 Turner Close, Catterick Garrison, Surrey, DL9 3SP

          • If you cancel the Contract after we have begun the supply of the Services in accordance with your request, you must pay us for the Services we supplied to you before we received notice of your cancellation.

        • Return of Goods

          • Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of notifying us of your cancellation.

          • You must return the Goods at your own risk and at your own cost unless we offer to pay the cost of return. We may offer to collect the Goods from you and charge you for the cost of collecting the Goods. If we offer to collect the Goods, we will contact you to ascertain whether you agree to us collecting the Goods, whether you agree to pay the costs of collection if we are charging you for collection, and if so, to make arrangements for collection. If you agree to pay the costs of collection, we may deduct this from any sum we owe you.

          • If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us.

        • Refunds on cancellation

          • So long as you are entitled to cancel and have complied with your obligations under clauses 2 and 13.3, we will refund you the balance of the price you paid to us after deducting:

            • the value of the Services we supplied before we received your cancellation notice;

            • any reduction in the value of the Goods in accordance with clause 13.3.3; and

            • any cost to us of collecting the Goods (if applicable).

          • If the Contract is for the supply of goods only, or for goods and services with the main purpose being the supply of goods, unless we have agreed to collect the Goods from you, we will refund you the sum in clause 13.4.1 within 14 days after the earlier of:

            • the day on which we receive the Goods back from you, or

            • the day on which you supply evidence to us that you have sent the Goods back to us.

          • If the Contract is for the supply of goods only, or for goods and services with the main purpose being the supply of goods and we have agreed to collect the Goods from you, we will refund you the sum in clause 13.4.1 within 14 days of our receipt of your cancellation notice.

          • If the Contract is for the supply of services only or for the supply of goods and services with the main purpose being the supply of services, we will refund you the sum in clause 13.4.1 within 14 days of our receipt of your cancellation notice.

          • We will refund you the sum in clause 13.4.1 using the same method of payment used by you, unless you agree to a refund by a different method of payment.

        • Exception to the right to cancel

You will not have a right to cancel in the following situations:

• The Contract is for goods which are bespoke or have been personalised or which may deteriorate (such as food).

• The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us.

• The Contract is for the supply of alcoholic beverages where their value is dependent on fluctuations in the market which cannot be controlled by us, we have agreed the price and we can only deliver after 30 days.

• You have specifically requested a visit from us to carry out urgent repairs or maintenance.

• The Contract is for the sale of land or financial services.

• The Contract is for rental of accommodation for residential purposes.

• The Contract is for construction or conversion of buildings.

• The Contract is for gaming, betting and lottery services.

• The Contract is for accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities where there is a specific date or period for performance.

• The Contract is for the supply of sealed audio or video recordings and computer software and they have become unsealed after delivery.

• The Contract is for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and they have become unsealed after delivery.

• The Contract is for the supply of newspapers, magazines and other periodicals, except for subscription contracts.

• The Contract is for the supply of goods which have become mixed inseparably with other items after delivery.

• Complaints

If you have a comment, concern or complaint about any Goods and Services you have purchased from us, please contact us by telephone on 07928591611, by email at eliselawlerhoward@hotmail.co.uk or by post at 6 Turner Close, Catterick Garrison, Surrey, DL9 3SP.

• Liability and indemnity

  • We have a duty to supply Goods and Services to you that conform to the Contract including a duty to ensure that

    • the Goods are as described in the contract

    • the Goods correspond to any samples we have sent you

    • the Goods are fit for any purpose you specifically told us they were required for, and are not faulty

    • the Services are carried out with reasonable care and skill

  • We cannot exclude our liability for a failure to comply with these duties mentioned in this sub-clause. Nothing in these Conditions affects your legal rights if these duties are not complied with. You can obtain advice about your legal rights from Citizens Advice if you need to.

  • We cannot exclude or limit our responsibility to you for:

    • Death or personal injury resulting from our negligence or the negligence of our employees

    • Fraud or fraudulent misrepresentation

    • A claim for a defective product against us if we do not give you the name of the person who supplied the product to us within a reasonable time of your request for us to do so.

  • We are responsible for foreseeable loss or damage which you suffer as a result of a breach by us of the Contract or as a result of our failure to act with reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We are not responsible for unforeseeable losses.

  • You are purchasing the Goods or Services or Goods and Services as a consumer. If you purchase the Goods or Services or Goods and Services for any business purpose including for re-sale, we will not be liable for any business losses, loss of profits, loss of contracts, loss of business opportunities, loss of management time, loss of business data or losses due to interruption of your business.

  • We will not be responsible for any delay in delivering the Goods and performing the Services if

    • we have asked you to provide specified information that is necessary for delivering the Goods and performing the Services and

    • you have failed to provide complete and accurate information or you have provided such information later than the date we have asked you to supply it by.

  • We will not accept liability for any damage caused by pre-existing defects in any fittings, walls, pipes, wiring, gas installations in your premises or to any goods to which we connect or install or attach the Goods unless we have been negligent in not realising that such damage may occur or in the way we did the work.

• Our rights of termination

We reserve the right to terminate the Contract by writing to you if you fail to make any payment to us when due and you still do not make payment within 14 days of us reminding you that payment is due.

• Events outside our control

  • Except for our obligations under this clause, we shall not be responsible for delays or failures in delivery or performance of our obligations to you resulting from any act, event, omission, failure or accident outside our reasonable control (‘Event Outside Our Control’).

  • We will take all reasonable steps to minimise a delay in performing our obligations to you which arises from an Event Outside Our Control.

  • We will promptly notify you of any Event Outside Our Control which prevents us from or delays us in performing our obligations to you, giving details of it and (where possible) the extent and likely duration of any delay.

  • Our performance will be deemed to be suspended for the period that the Event Outside Our Control continues.

  • You may end the Contract after we have notified you of an Event Outside Our Control and we will then refund you any money you have paid to us under the Contract for the Goods and Services which we have been unable to deliver to you.

• Use of personal data

  • We envisage that we will request personal information from you whilst you use our website. This information will only be requested and processed in accordance with our Privacy Notice, which can be found at https:// jssxdvh1.forms.app/ untitled-form.

  • In brief, we will act fairly in connection with personal information requested from you, when we request information we will alert you to our Privacy Notice, and unless the information is necessary for a reason specified in the UK General Data Protection Regulation (UK GDPR) we will only process it with your consent. Before receiving your information we’ll endeavour to provide the information required by the UK GDPR.

• Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

• Alternative Dispute Resolution

In the event of a dispute concerning these Conditions or the Contract, including their interpretation and their application to the circumstances giving rise to the dispute, you or we may refer the dispute to Alternative Dispute Resolution ‘ADR’.

• Other important terms

  • We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.

  • Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.

  • If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.

  • All Contracts are concluded in English only.

  • If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.

  • A waiver by us of any default shall not constitute a waiver of any subsequent default.

• Governing law

These Conditions and the Contract are governed by the laws of England and Wales. However, if you live outside England and Wales, you are always entitled to any compulsory consumer protections applicable in the country where you live.

• Governing jurisdiction

You can bring legal proceedings in respect of the Goods or Services or Goods and Services in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the Goods or Services or Goods and Services in either the courts of Scotland or England and Wales. If you live in Northern Ireland you can bring legal proceedings in respect of the Goods or Services or Goods and Services in either the courts of Northern Ireland or England and Wales.

Cancellation Form

Date:

To: Elise Norris

6 Turner Close, Catterick Garrison, Surrey, DL9 3SP

Email address: eliselawlerhoward@hotmail.co.uk

I/We[*] hereby give you notice that I/We[*] cancel my/our[*] contract for:

Order number:

Ordered on:

Received on:

Name(s) of consumer(s):

Address(es) of consumer(s):

Signature of consumer(s):

[*] Delete as appropriate

Terms and conditions of use

Please read these terms and conditions (these ‘Terms’) carefully as they contain important information about your rights and obligations when using this website (the ‘Website’) and in particular clause 9.6 and 9.7. You should print a copy of these terms for future reference.

This Website is provided by Elise Norris (trading as Dande-Lion Diaries). Our place of business is 6 Turner Close, Catterick Garrison, DL9 3SP.

1. How these Terms apply

   • By using the Website you are agreeing to comply with and be bound by these Terms regarding the use of the Website in consideration for us allowing you to access and use the Website. You must not use the Website if you do not agree to comply with and be bound by these Terms.

   • Use of the Website includes accessing or browsing the Website.

   • We reserve the right to change these Terms at any time. We will take reasonable steps to make you aware of any changes to the Terms, for example by posting them on the Website. You agree to be bound by the version of these Terms displayed on the Website at the time you use it.

   • These Terms refer to the following, which also apply when using this Website:

     1. Privacy Notice, which can be found at https:// jssxdvh1.forms.app/ untitled-form

     2. Terms and conditions for selling consumer goods and supply services., which can be found at https:// jssxdvh1.forms.app/ untitled-form

2. Access

   • You are responsible for making all arrangements necessary for you to have access to the Website.

   • You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms, and that they comply with them.

   • We make reasonable efforts to ensure that the Website is available to view and use 24 hours a day throughout each year; however, this is not guaranteed. The Website may be temporarily unavailable at any time because of server or systems failure or other technical issues, or reasons that are beyond our control, required updating, maintenance or repair.

   • Where possible, we will try to give you advance warning of maintenance issues but shall not be obliged to do so.

3. Intellectual property

   • In these Terms, Intellectual Property Rights mean copyright (including design copyrights), trade marks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in software, design, materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to Elise Norris (trading as Dande-Lion Diaries), moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world).

   • The software code contained in and related to the Website and the materials on the Website including text, images, videos, photographs and other materials are protected by Intellectual Property Rights owned by us and our licensors. You acknowledge that the Intellectual Property Rights in the Website and any software code used with and material supplied as part of the Website shall remain with us or our licensors.

   • Subject to clause 4 you may:

     1. retrieve and display materials on the Website on a computer screen;

     2. download and store in electronic form materials on the Website; and

     3. copy and print one copy only of materials on the Website.

   • Copying, downloading, storing or printing the materials on the Website for any reason other than personal use or in accordance with clause 4.2.b is expressly prohibited.

   • You agree that you will not (and will not assist or facilitate any third party to) otherwise reproduce, modify, copy, distribute, transmit, publish, display, commercially exploit or create derivative works from any of the materials on the Website.

   • No licence is granted to you to use any of our trade marks or those of our affiliated companies.

   • You agree that you will not use our Intellectual Property Rights in any way other than allowed under these Terms and any infringement by you of our Intellectual Property Rights will be a breach of these Terms.

4. Use of the Website

   • You are permitted to use the Website and the material contained in it only as expressly authorised by us and in accordance with these Terms as may be amended from time to time without notice to you.

   • Provided that you comply with the other provisions of this clause, you may download or print one copy only of pages of our website:

     1. for your own private use; or

     2. to draw attention to the content of our website to members of your organisation.

   • You must not:

     4. download or print pages of the Website for commercial use other than use permitted by clause 4.2.b;

     5. alter the content of any webpage you download or print; or

     6. use any images, videos or photographs on the webpage without the accompanying text.

   • You must:

     1. keep intact all and any copyright and proprietary notices accompanying or attached to the materials on the Website you download, copy, store or print;

     2. acknowledge us as the owners of the content of the Website;

     3. erase any pages of the Website or materials on those pages downloaded other than in accordance with this clause; and

     4. destroy any pages of the Website or materials on those pages printed other than in accordance with this clause.

   • You must not modify, adapt, translate, reverse engineer, decompile or disassemble any code or program used by or in connection with the Website. You must contact us to request our consent if you wish to take any such action to create an interoperable program and we may provide such consent if you provide us with the information we request.

   • We provide access to and use of the Website on the basis that we exclude all representations, warranties and conditions to the maximum extent permitted by law.

   • We reserve the right to:

     1. Make changes to the information or materials on this Website at any time

     2. Temporarily or permanently change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content or restrict access to parts of or the entire Website without notice or liability to you or any third party

     3. Refuse to post material on the Website or to remove material already posted on the Website

   • You may not use the Website for any of the following purposes:

     1. Disseminating any unlawful, harassing, libellous, abusive, threatening, fraudulent, malicious, harmful, vulgar, obscene, or otherwise objectionable material

     2. Stalking, harassing, threatening, blackmailing any person or violating or interfering with the rights of any other person including their right to privacy

     3. Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise

     4. Breaching any applicable local, national or international laws, regulations or code of practice

     5. Gaining unauthorised access to other computer systems

     6. Interfering with any other person’s use or enjoyment of the Website

     7. Breaching any laws concerning the use of public telecommunications networks

     8. Interfering with, disrupting or damaging networks or websites connected to the Website

     9. Utilisation of data mining, robots or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of the Website or the contents of the Website

     10. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation

     11. To create and/or publish your own database that features all or substantial parts of the Website or the contents of the Website

     12. Making, transmitting or storing electronic copies of materials protected by copyright without the prior permission of the owner

     13. Selling or re-selling or using for commercial purposes any of the content of or access to the Website or using for commercial purposes any of the content of or access to the Website

     14. To represent to others that there is any connection between the Website and your business or your views and opinions or that we endorse you or anything connected to you

   • In addition, you must not:

     1. Knowingly introduce viruses, Trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful to the Website

     2. Impersonate any other person or fraudulently provide us with incorrect information

     3. Attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to it

     4. Attack the Website via a denial-of-service attack or a distributed denial-of service attack

     5. Damage, disrupt or interfere with any part of the Website, any equipment or network on which the Website is stored or any software used for the provision of the Website

     6. Remove any copyright notice or notice of any other intellectual property right from the Website or any materials on the Website

   • A breach of clause 4.9 or 4.8 may be a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and disclose your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

5. Suspending or terminating your access

We reserve the right to terminate or suspend your access to the Website immediately and without notice to you if:

• You breach these Terms (repeatedly or otherwise)

• You are impersonating any other person or entity

• When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity

• We suspect you have engaged, or are about to engage, or have in any way been involved, in fraudulent, defamatory or illegal activity on the Website

6. Linking to the Website

   • You must not create a link to the Website from another website, document or any other source without first obtaining our prior written consent.

   • Any agreed link must:

     1. Be to the Website’s homepage and not to any other page on the Website

     2. Be established from a website or document that is owned by you and does not contain content that is offensive, controversial, defamatory, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the UK and the law in any country from which they are hosted

     3. Be provided in such a way that is fair and legal and does not damage our reputation or take advantage of it

     4. Not suggest any form of association, approval or endorsement on our part where none exists

     5. Not cause the Website or content on the Website to be embedded in or ‘framed’ by any other website

     6. Not cause the content of the Website to be displayed differently from the way it appears on the Website

   • We have no obligation to inform you if the address of the Website home page changes and it is your responsibility to ensure that any link you provide to our homepage is at all times accurate.

   • We reserve the right to withdraw our consent without notice and without providing any reasons for withdrawal. Upon receiving such notice you must immediately remove the link and inform us once this has been done.

7. External links

To provide increased value and convenience to our users, we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for:

• The privacy practices of such websites

• The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources

• The use which others make of these websites

• Any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance upon any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources

8. Disclaimer

   • The content on the Website is provided for general information only. It is not intended to be advice on which you should rely. It shall be your responsibility to ensure that any products, services or information available through the Website meet your specific requirements.

   • We attempt to ensure that the information available on the Website at any time is accurate. However, we do not guarantee the accuracy or completeness of material on this Website. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of them. We make no commitment to ensure that such material is correct or up to date.

   • The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties or guarantees, whether express or implied, statutory or otherwise (unless otherwise expressly stated in these Terms or required by law).

   • We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.

   • We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the Website.

   • You are responsible for maintaining appropriate anti-virus software on and appropriately configuring the technological devices, platform and computer programs you use to access the Website that are in your control. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses, Trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it.

9. Limitation of liability and indemnity

   • If you are a consumer, nothing in these Terms affects your legal rights. You can obtain advice about your legal rights from Citizens Advice if you need to.

   • We cannot exclude or limit our responsibility to you for:

     1. Death or personal injury resulting from our negligence

     2. Fraud or fraudulent misrepresentation

     3. Action pursuant to section 2(3) of the Consumer Protection Act 1987

     4. Any liability, right or remedy which we cannot exclude or limit pursuant to the Consumer Rights Act 2015

     5. Any other matter for which it would be unlawful for us to exclude or attempt to exclude our liability

   • We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for the below mentioned losses where they have arisen from use of or inability to use the Website for commercial purposes, or use of or reliance on any material or content displayed on the Website or on any linked websites for commercial purposes:

     1. Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings)

     2. Any loss of goodwill or reputation

     3. Any special or indirect losses

     4. Any loss of data

     5. Wasted management or office time

     6. Any other loss or damage of any kind

   • If you are not a consumer we exclude all liability, including any liability in negligence, arising from your use or inability to access or use the Website other than that referred to in clause 9.2.

   • If you are a consumer, we are responsible for foreseeable loss or damage which you suffer as a result of a breach by us of the Terms or as a result of our failure to act with reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us before using the Website. We are not responsible for unforeseeable losses.

   • If you are not a consumer, you agree to fully indemnify, defend and hold us, our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority.

   • If you are a consumer you agree to fully reimburse us, our officers, directors, employees and suppliers for all losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Terms by you, or any other act or omission by you in using the Website or by any other person accessing the Website using your personal information with your authority that results in any legal responsibility on our part to any third party.

• Use of personal data

  • We envisage that we will request personal information from you whilst you use our website. This information will only be requested and processed in accordance with our Privacy Notice, which can be found at https:// jssxdvh1.forms.app/ untitled-form.

  • In brief, we will act fairly in connection with personal information requested from you, when we request information we will alert you to our Privacy Notice, and unless the information is necessary for a reason specified in the UK General Data Protection Regulation (UK GDPR) we will only process it with your consent. Before receiving your information, we’ll endeavour to provide the information required by the UK GDPR.

• General

  • We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.

  • Each of the sub-clauses of these Terms should be considered separately. If any of these Terms are found to be unenforceable, invalid or illegal, the rest of these Terms will continue to have full effect.

  • These Terms are in English only.

  • We will not lose our rights under these Terms by reason of any delay by us in enforcing those rights. We will not be bound by any agreement not to enforce our rights under these Terms unless we have agreed not to do so in writing.

  • Any delay by us in enforcing our right, non-enforcement of our rights or agreement not to enforce our rights in respect of one breach by you of these Terms will not prevent us from fully enforcing our rights in respect of any other breach by you of these Terms.

• Governing law and jurisdiction

  • The Website is controlled and operated in the United Kingdom.

  • If you are a business, these Terms are governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction over legal proceedings in connection with your use of the Website, any breach of these Terms and any question in connection with the interpretation or application of these Terms.

  • If you are a consumer, these Terms are governed by the laws of England and Wales and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in either the courts of Scotland or England and Wales. If you live in Northern Ireland you can bring legal proceedings in either the courts of Northern Ireland or England and Wales. If you live in an EU country, you can bring legal proceedings in either the courts of your home country or England and Wales.

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Dande-Lion Diaries – Privacy notice

Last updated: 31 October 2025

Elise Norris, trading as Dande-Lion Diaries, (‘we’/’us’/’our’) may be in a position to receive and process personal information relating to you. As the controller of this information, we’re providing this Privacy Notice (‘Notice’) to explain our approach to personal information.

We intend only to process personal information fairly and transparently as required by data protection law including the UK General Data Protection Regulation (UK GDPR). Before obtaining information from you, we intend to alert you to this Notice and let you know how we intend to process the information. We’ll only process the information as permitted by law. The UK GDPR also defines certain special categories of personal information that’s considered more sensitive. These categories require a higher level of protection, as explained below.

We’ll start this Notice by setting out the conditions we must satisfy before processing your personal information. However, you may wish to skip to clause 4, which summarises what we intend to collect. The Notice also explains some of the security measures we take to protect your personal information, and tells you certain things we will or won’t do.

1. Identity and contact details

   • Place of business: 6 Turner Close, Catterick Garrison, DL9 3SP

   • Email: enquiries@dande-lion-diaries.com

2. When we’re allowed to collect information from you

We will only collect personal information relating to you if one of the following conditions has been satisfied:

• You have clearly told us that you are content for us to collect that information for the particular purpose or purposes that we will have specified.

• The processing is necessary for the performance of a contract that we have with you.

• The processing is necessary so that we can comply with the law.

• The processing is necessary to protect someone’s life.

• The processing is necessary for the performance of a task that’s in the public interest.

• The processing is necessary for our or another’s legitimate interests – but in this case, we’ll balance those interests against your interests.

3. How to consent

   • If we need your consent to collect and use certain information, we’ll endeavour to explain how we intend to use it and which of the above purposes apply, and provide you with the opportunity to tell us that you’re happy to provide that information at the point of collecting it.

   • If at any point in time you change your mind and decide that you want to withdraw your consent, please let us know and we’ll endeavour to stop processing your information in the specified manner, or we’ll delete your information if there is no continuing reason for possessing it.

   • If you don’t consent to a particular bit of processing, it may affect a service that we provide or the performance of any contract we have with you, but we’ll endeavour to continue to operate without the need for that information.

4. Information we expect to collect from you

   • We have set out below, in a table format, a description of all the ways we plan to use your personal information, and which of the legal justifications we rely on to do so. We have also identified what our legitimate interests are where appropriate.

   • Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your information. Please contact us if you need details about the specific legal ground we are relying on to process your personal information where more than one ground has been set out in the table below.

Information type	Purpose and related details	Justification
Personal details of the intended recipient and their Armed Forces serving relation.	·       We collect this to provide a personalised storyboard unique to the recipient. ·       We intend to share this information with a printing platform company and a delivery company so that they can provide an online proof,  print and deliver a hard copy of the product for the customer to their chosen address.. They will be processing the information for purposes that they determine	·       It’s necessary for the performance of a contract with you
Photographs	·       We collect this to fulfil the order which includes personal photographs provided by the customer. ·       We intend to share this information with a printing platform company so that they can complete an online proof,  and print a hard copy of the product.. They will be processing the information for purposes that they determine	·       It’s necessary for the performance of a contract with you
bill payer’s contact information	·       We collect this to be able to update you on the progress of your order, including any barriers in being able to complete the order. ·       We intend to share this information with a printing platform company and a delivery company so that they can provide any updates of the printing and delivery processes of a hard copy of the product for the customer to their chosen address.. They will be processing the information for purposes that they determine	·       It’s necessary for the performance of a contract with you

• We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

  1. Before doing that, if practical we will always tell you of our intentions and of the specific purpose in making the recording. Sometimes such recordings will be necessary to comply with the law. Alternatively, sometimes the recording will be necessary for our legitimate interest, but in that case, we’ll only record the call if our interest outweighs yours. This will depend on all the circumstances, in particular the importance of the information and whether we can obtain the information another way that’s less intrusive.

  2. If we think the recording would be useful for us but that it’s not necessary, we’ll ask whether you consent to the recording, and will provide an option for you to tell us that you consent. In those situations, if you don’t consent, the call will either automatically end or will not be recorded.

• We may collect personal information about you from a number of sources, including the following:

  1. From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.

  2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about your interests or preferences or how you use our products or services.

  3. From documents that are available to the public, such as the electoral register.

  4. From third parties. If we receive information about you from a third party, then as soon as reasonably practicable afterwards we’ll let you know; that’s required by the UK GDPR.

• If you refuse to provide information requested, and if that information is necessary for a service we provide to you or to perform a contract we have with you, we may need to stop providing or performing it.

• If at any point you think we’ve invited you to provide information without explaining why, feel free to object and ask for our reasons.

5. Using your personal information

   • Data protection, privacy and security are important to us, and we shall only use your personal information for specified purposes and shall not keep such personal information longer than is necessary to fulfil these purposes. The following are examples of such purposes. We have also indicated below which UK GDPR justification applies; however it will depend on the circumstances of each case.

     1. To help us to identify you when you contact us. This will normally be necessary for the performance of our contract.

     2. To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the personal information you’ve provided and/or any information we hold about you and personal information from third party agencies (including credit reference agencies). We will only use your information for this purpose if you agree to it.

     3. To help us to administer and to contact you about improved administration of any accounts, subscriptions, services and products we have provided before, do provide now or will or may provide in the future. This will often be necessary, but sometimes the improvements will not be necessary in which case we will ask whether you agree.

     4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information. This will sometimes require that you consent, but will sometimes be exempt as market research.

     5. To help to prevent and detect fraud or loss. This will only be done in certain circumstances when we consider it necessary or the law requires it.

     6. To allow us to contact you by written electronic means (such as email, text or multimedia messages) about products and services offered by us where:

        1. these products are similar to those you have already purchased from us,

        2. you were given the opportunity to opt out of being contacted by us at the time your personal information was originally collected by us and at the time of our subsequent communications with you, and

• you have not opted out of us contacting you.

1. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.

• We will not share your personal information with any third party except in accordance with this Notice, or in the following circumstances:

  1. We may engage companies and individuals to perform functions on our behalf and we may disclose your personal information to these parties for the purposes set out above, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance and providing customer service. Those parties must comply with this Notice and will be bound by strict contractual provisions with us in accordance with the UK GDPR and will only have access to personal information needed to perform their functions, and they may not use it for any other purpose. We will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this Notice and the UK GDPR.

  2. We may also share your personal information with:

     1. Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

     2. HM Revenue & Customs, regulators and other authorities based in the UK who require reporting of processing activities in certain circumstances, including where disclosure is required to a law enforcement agency, e.g. where we know or suspect that a transaction may involve such illegal activities as money laundering or terrorist financing.

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as set out in this Notice.

1. It may also be necessary to use your information to help to prevent and detect fraud or loss. This will only be done in certain circumstances when we consider it necessary or the law requires it.

2. Third parties if we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

• Where you give us personal information on behalf of someone else, you confirm that you have provided them with the information set out in this Notice and that they have not objected to such use of their personal information.

6. Protecting information

   • We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

   • We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we’re legally required to do so.

   • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

   • It’s also important for you to protect your personal information. For example, electronic communications are not secure unless they have been encrypted. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

7. Retaining information

   • We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

   • To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

   • Details of retention periods for different aspects of your personal information are available in our retention policy which you can request from us by contacting us.

   • In some circumstances you can ask us to delete your information: see below for further information.

   • In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

8. Your legal rights

   • Under certain circumstances, you have rights under data protection laws in relation to your personal information.

   • You have the right to:

     1. Request access to your personal information (commonly known as a ‘data subject access request’). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. Please note that we’re only required to carry out a reasonable and proportionate search for any personal information that you request.

     2. Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.

     3. Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we’re required to erase your personal information to comply with the law. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

     4. Object to processing of your personal information where we’re relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we’re processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

     5. Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following situations:

        1. if you want us to establish the information’s accuracy;

        2. where our use of the information is unlawful but you do not want us to erase it;

• where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims; or

1. you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.

1. Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

2. Withdraw consent at any time where we’re relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you or perform a contract we have with you. We will advise you if this is the case at the time you withdraw your consent.

• You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

• We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

• We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

9. Further information

   • If you would like any more information or you have any comments about this Notice, or if your wish to exercise any of your legal rights, please either write to us at Data Protection Manager, Elise Norris, 6 Turner Close, Catterick Garrison, DL9 3SP, or email us at enquiries@dande-lion-diaries.com.

   • Please note that we may have to amend this Notice on occasion. If we do that, we will endeavour to alert you to the change, but it’s also your responsibility to check regularly to determine whether this Notice has changed.

   • You can ask us for a copy of this Notice by writing to the above address or by emailing us at enquiries@dande-lion-diaries.com. This Notice applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.

Short form privacy notice

Dande-Lion Diaries

Email: enquiries@dande-lion-diaries.com

This is a summary of how we collect and deal with your personal information.

For more information about how we look after your personal information, about your privacy rights and how the law protects you, please see our full privacy notice, which you can request as set out below.

We’re the controller and responsible for your personal information.

Our full details are:

• Place of business: 6 Turner Close, Catterick Garrison, DL9 3SP

• enquiries@dande-lion-diaries.com

We take your privacy seriously and will only use your personal information as described in our full privacy notice. Broadly speaking, we may collect the following types of information from or about you:

Information type	Purpose and related details	Justification
Personal details of the intended recipient and their Armed Forces serving relation.	·       We collect this to provide a personalised storyboard unique to the recipient. ·       We intend to share this information with a printing platform company and a delivery company so that they can provide an online proof,  print and deliver a hard copy of the product for the customer to their chosen address.. They will be processing the information for purposes that they determine	·       It’s necessary for the performance of a contract with you
Photographs	·       We collect this to fulfil the order which includes personal photographs provided by the customer. ·       We intend to share this information with a printing platform company so that they can complete an online proof,  and print a hard copy of the product.. They will be processing the information for purposes that they determine	·       It’s necessary for the performance of a contract with you
bill payer’s contact information	·       We collect this to be able to update you on the progress of your order, including any barriers in being able to complete the order. ·       We intend to share this information with a printing platform company and a delivery company so that they can provide any updates of the printing and delivery processes of a hard copy of the product for the customer to their chosen address.. They will be processing the information for purposes that they determine	·       It’s necessary for the performance of a contract with you

We only collect personal information about you for these purposes and do not keep it for any longer than is necessary.

We use different methods to collect information about you, which are explained in our full privacy notice.

We only share your information as described in our full privacy notice.

We do not transfer it outside the UK or European Economic Area.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal information.

You have a number of rights in relation to your personal information, which are detailed in our full privacy notice. In particular, under certain circumstances, you have rights under data protection laws in relation to your personal information including the right to receive a copy of the personal information we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues (www.ico.org.uk).

To request our full privacy notice, or if you have any questions about this summary or our full privacy notice, or about our data protection practices, or if you wish to exercise any of your legal rights, please contact us using the details provided above

Terms and conditions

1. Introduction

   • This document (together with any documents referred to in it) tells you the terms and conditions (the ‘Conditions’) upon which we will sell the Goods and supply the Services to you. You may print a copy for future reference.

   • ‘Business Day’ means a day other than a Saturday, Sunday or public holiday when banks in London are open for business.

   • ‘Event Outside Our Control’ has the meaning given in clause 17.

   • ‘Goods’ means the goods listed on our website (‘the Website’) which we may supply.

   • ‘Services’ means the services listed on the Website which we may supply.

   • Before confirming your order please read through these Conditions and in particular our cancellations and returns policy at clause 13 and limitation of our liability and your indemnity at clause 15.

   • By ordering any of the Goods or Services or Goods and Services, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.

2. About us

   • This website is owned and operated by Elise Norris (‘we’/’us’/’our’) (trading as Dande-Lion Diaries). Our place of business is 6 Turner Close, Catterick Garrison, Surrey, DL9 3SP.

   • Our telephone number is 07928591611.

   • Our email address is eliselawlerhoward@hotmail.co.uk.

3. Overseas orders

This Website is intended only for use by customers resident in England, Wales, Scotland and Northern Ireland (The United Kingdom). We do not accept orders for goods from individuals located outside the United Kingdom.

4. Eligibility to purchase from the Website

To be eligible to purchase the Goods and Services and lawfully enter into and form a contract with us, you must be 18 years of age or over.

5. Price

   • The prices of the Goods and Services are quoted on the order page.

   • Prices and any other charges quoted on the order page are based on delivery of the Goods and performance of the Services in the United Kingdom unless otherwise specified.

   • Prices quoted include the costs of delivery of the Goods.

   • Unless otherwise stated, the prices quoted exclude VAT (we are not VAT registered).

6. Payment

   • Payment can be made by any major prepay, credit or debit card or by using a PayPal account.

   • By placing an order, you consent to payment being charged to your prepay/debit/credit card account or PayPal account as provided on the order form.

   • If you pay us by credit or debit card or PayPal account we will take payment from your card or PayPal account for the Goods when we dispatch the Goods to you.

   • You must pay 100 percent of the price of the Services in advance. If you pay us by credit or debit card or PayPal account we will take payment from your card or PayPal account in advance for the advance payment. We will take payment for the balance when we have sent you an invoice for the Services after we have performed the Services.

   • You must pay the amount of our invoice within 0 days of the date of invoice.

   • We shall contact you should any problems occur with the authorisation of your card or payment through your PayPal account.

7. Interest

   • Unless clause 7.2 applies, you must pay us interest on any amounts you owe us and fail to pay us on the due date at the rate of 3% a year above the base lending rate of Barclays from time to time, accruing daily from the due date until the date of payment, whether before or after judgment.

   • We will not charge you interest

     • for the period of dispute in respect of an invoice that you dispute in good faith, provided you have advised us within a reasonable time of receiving it that you dispute it and your basis for disputing it.

     • until after we have performed the services again if we have a duty to do so.

8. Order process and formation of a contract

   • Our Website, catalogue and brochure merely illustrate our Goods and the packaging of the Goods. Your computer may not accurately display the colours of the Goods. Although we aim to accurately depict our Goods and their packaging, there may be differences between the packaging and the colours of the Goods delivered to you and those shown on our Website and in our catalogue and brochure.

   • All orders are subject to acceptance and availability. If we are unable to supply you with the Goods or Services or Goods and Services in your order due to matters such as unavailability of stock, materials, key staff or an Event Outside Our Control or because we have identified a mistake in the description of the Goods or Services or Goods and Services or the price stated by us, we will notify you. We will not proceed with the order and will refund any sums you have paid us.

   • If the Goods are temporarily unavailable, we will notify you by email of the date they are expected to be available. You will have the option either to wait until they are available or to cancel your order. If you cancel your order, we will refund any sums you have paid us.

   • Any order placed by you for the Goods or Services or Goods and Services constitutes an offer to purchase them from us.

   • You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods or Services or Goods and Services.

   • A ‘Confirmation Notice’ means an email which we send to you to confirm that we have dispatched the Goods and/or shall be providing the requested Services. A Confirmation Notice will be our acceptance of the offer made in the order to which that Confirmation Notice relates.

   • A contract between you and us for the supply of the Goods or Services or Goods and Services (the ‘Contract’) incorporating the version of these Conditions in force at the time of your order will come into existence when we send you the Confirmation Notice relating to your order. You may print and keep a copy of the Confirmation Notice for future reference.

   • If you think that there is a mistake in the Confirmation Notice or if you wish to make any changes, please contact us to discuss this. If you request a change, we will tell you if that is possible and about any changes to the price, delivery or performance dates or any other changes that we need to make as a result of your request. We will ask you if you wish to go ahead with the change.

   • We may make

     • minor technical adjustments to the Goods to improve them or to comply with relevant laws and regulatory requirements,

     • changes to these Conditions as a result of changes in any relevant laws and regulatory requirements,

     • changes to these Conditions as a result of changes in how we accept payment from you,

     • changes in the amount payable by you to the extent of any changes in the VAT included in the price or payable in relation to the price.

   • If we make any changes in accordance with clause 8.9 we will give you written notice of the changes before we supply the Goods or Services or Goods and Services. You can choose to cancel the contract if the change would be significantly to your disadvantage.

   • Any variation to these Conditions which have been incorporated into the Contract or to the Contract other than those mentioned in clause 8.9 shall only be binding when agreed in writing and signed by you and us.

9. Delivery

   • The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address.

   • Any dates quoted for delivery of the Goods are approximate only. If no date is specified then it will take place as soon as reasonably possible, but in any event within 30 days of the date of the Confirmation Notice, unless there is an Event Outside Our Control, in which case clause 17 shall apply.

   • If you have agreed to collect the Goods from our premises,

     • delivery shall occur at our premises when we hand the Goods to you.

   • Unless clause 9.5 applies, if we have agreed to deliver the Goods to a delivery address which you have given us, delivery shall occur when we place the Goods in the physical possession of you or anyone you have identified to us as the person authorised by you to take delivery of the Goods.

   • If you have asked us to use an independent carrier other than our normal carrier to deliver the Goods to you, delivery shall occur when we deliver the Goods to that carrier.

   • You must examine the Goods within a reasonable time after arrival and let us know as soon as reasonably possible if they are faulty, damaged or not as described.

   • If no one is present at your delivery address to take delivery, we will advise you of our attempted delivery. You must then contact us to make arrangements for us to deliver the Goods.

   • We may end the contract with you and charge you for any extra storage costs we have incurred if

     • we have agreed to deliver the Goods, you have not been available to take delivery on the date we agreed to deliver them, and we have not been able to re-arrange delivery within 14 Business Days of the original delivery date.

   • For Christmas deliveries, we recommend that you check the Website for the last order date. We will endeavour to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24 December.

• Performance of Services

  • The Services will be performed at the address or by the means specified by us when we accept the order.

  • When we accept the order, we will confirm estimated start and completion dates for the performance of the Services. We will endeavour to perform the Services in accordance with these estimated dates and will perform the Services within a reasonable time from the date we accept the order.

  • In the event that an Event Outside Our Control prevents us from performing the Services within a reasonable time from the date we accept the order, clause 17 will apply.

  • If we need to provide the Services at the premises occupied by you, you will provide access to the premises on the date we have agreed for the Services to be carried out.

  • If you fail to provide access to the premises on the agreed date,

    • you must pay us any additional costs incurred by us in providing the Services to you

    • in the event that despite our reasonable efforts we are unable to obtain access to the premises to provide the Services, we may end the contract with you. We will refund you any money you have paid less our reasonable costs incurred in attempting to perform the Contract.

  • If we need to install the Goods at the premises occupied by you, we will be entitled to assume that

    • the premises are adequately supplied with utilities including without limitation water, electricity, gas, telephone and internet connection,

    • the fittings, walls, pipes, wiring, gas installations and other parts of the premises to which the Goods must be attached are in good working order and suitable for such attachment, and

    • any goods to which the Goods must be attached are in good working order and suitable for such attachment.

  • If we ask you to provide us with information in order for us to provide the Services, you must provide us with complete and accurate information by the date we request that you provide it by, otherwise:

    • you must pay us any reasonable sum we charge you to cover any extra work that is necessary as a result of you providing incomplete or inaccurate information.

    • you must pay us any additional costs incurred by us in providing the Services to you resulting from you not providing such information to us by the date we have requested.

    • we may suspend the Services by giving you written notice unless you agree to pay such extra costs.

    • in the event that despite our reasonable efforts we are unable to obtain the requested information from you and are therefore unable to supply the Services, we may end the contract with you. We will refund you any money you have paid less our reasonable costs incurred in attempting to perform the Contract.

  • We will not be liable for any delay or non-performance due to your failure to provide us with complete and accurate information by the time we have requested.

  • If we suspend the Services under this clause, you do not have to pay for the Services while they are suspended, but you will remain liable to pay any invoices we have already sent you for Services we have already performed.

• If there is a problem with the Services

  • If the Services provided do not conform to the Contract due to them not being provided with reasonable care and skill:

    • you should provide us with details of the problem as soon as reasonably possible;

    • if we repeat performance of the Services to fix the problem, we will do so at our own cost and as soon as reasonably practicable.

  • As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Nothing in these Conditions will affect these legal rights.

• Risk and title

  • The Goods will be at your risk from the time of delivery.

  • Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery.

• Cancelling your Contract and returns

  • Cancelling before Confirmation Notice

    • You may cancel your order for the Goods or Services or Goods and Services by notifying us of your decision to cancel at any time prior to us sending you a Confirmation Notice.

    • You may notify us of your decision to cancel by:

      • completing a cancellation form found on our Website, printing it and emailing or posting it as detailed below, or

      • sending a statement saying that you wish to cancel quoting your name, address, the name or a description of the Goods or Services or Goods and Services and your order reference number by:

        • Telephone on 07928591611

        • Email at eliselawlerhoward@hotmail.co.uk

        • Post at 6 Turner Close, Catterick Garrison, Surrey, DL9 3SP

      • Cancellation after Confirmation Notice

        • If the Contract is for the supply of Goods only or Goods and Services with the main purpose being the supply of Goods (such as the supply of a washing machine with an installation service) the ‘Cancellation Period’ means the period between the date we send you a Confirmation Notice and the expiry of 14 calendar days after the day you receive the Goods.

        • If the Contract is for the supply of Goods and Services with the main purpose being the supply of Goods and you wish us to begin to supply the Services before the expiry of the Cancellation Period in clause 13.2.1 you must request us to do this.

        • If the Contract is for the supply of Services only, or Goods and Services with the main purpose being the supply of Services (such as the supply of a course with accompanying learning materials),

          • the ‘Cancellation Period’ means the period of 14 days starting with and including the day after we send you a Confirmation Notice.

          • if you wish us to begin the supply of the Services during the Cancellation Period, you must request us to do this and you must acknowledge that you will lose the right to cancel once the Services have been fully performed.

          • Unless the Services have been fully performed under the Contract in accordance with your request and acknowledgement referred to in clause 13.2.3.2 and subject to clause 13.5, you may cancel the Contract within the Cancellation Period by notifying us of your decision to cancel.

          • you will lose your right to cancel the Contract once the Services have been fully performed in accordance with your request and acknowledgement.

        • You may notify us of your decision to cancel by:

          • completing a cancellation form found on our Website, printing it and emailing or posting it as detailed below, or

          • sending a statement saying that you wish to cancel quoting your name, address, the name or a description of the Goods or Services or Goods and Services and your order reference number by:

            • Telephone on 07928591611

            • Email at eliselawlerhoward@hotmail.co.uk

            • Post at 6 Turner Close, Catterick Garrison, Surrey, DL9 3SP

          • If you cancel the Contract after we have begun the supply of the Services in accordance with your request, you must pay us for the Services we supplied to you before we received notice of your cancellation.

        • Return of Goods

          • Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of notifying us of your cancellation.

          • You must return the Goods at your own risk and at your own cost unless we offer to pay the cost of return. We may offer to collect the Goods from you and charge you for the cost of collecting the Goods. If we offer to collect the Goods, we will contact you to ascertain whether you agree to us collecting the Goods, whether you agree to pay the costs of collection if we are charging you for collection, and if so, to make arrangements for collection. If you agree to pay the costs of collection, we may deduct this from any sum we owe you.

          • If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us.

        • Refunds on cancellation

          • So long as you are entitled to cancel and have complied with your obligations under clauses 2 and 13.3, we will refund you the balance of the price you paid to us after deducting:

            • the value of the Services we supplied before we received your cancellation notice;

            • any reduction in the value of the Goods in accordance with clause 13.3.3; and

            • any cost to us of collecting the Goods (if applicable).

          • If the Contract is for the supply of goods only, or for goods and services with the main purpose being the supply of goods, unless we have agreed to collect the Goods from you, we will refund you the sum in clause 13.4.1 within 14 days after the earlier of:

            • the day on which we receive the Goods back from you, or

            • the day on which you supply evidence to us that you have sent the Goods back to us.

          • If the Contract is for the supply of goods only, or for goods and services with the main purpose being the supply of goods and we have agreed to collect the Goods from you, we will refund you the sum in clause 13.4.1 within 14 days of our receipt of your cancellation notice.

          • If the Contract is for the supply of services only or for the supply of goods and services with the main purpose being the supply of services, we will refund you the sum in clause 13.4.1 within 14 days of our receipt of your cancellation notice.

          • We will refund you the sum in clause 13.4.1 using the same method of payment used by you, unless you agree to a refund by a different method of payment.

        • Exception to the right to cancel

You will not have a right to cancel in the following situations:

• The Contract is for goods which are bespoke or have been personalised or which may deteriorate (such as food).

• The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us.

• The Contract is for the supply of alcoholic beverages where their value is dependent on fluctuations in the market which cannot be controlled by us, we have agreed the price and we can only deliver after 30 days.

• You have specifically requested a visit from us to carry out urgent repairs or maintenance.

• The Contract is for the sale of land or financial services.

• The Contract is for rental of accommodation for residential purposes.

• The Contract is for construction or conversion of buildings.

• The Contract is for gaming, betting and lottery services.

• The Contract is for accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities where there is a specific date or period for performance.

• The Contract is for the supply of sealed audio or video recordings and computer software and they have become unsealed after delivery.

• The Contract is for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and they have become unsealed after delivery.

• The Contract is for the supply of newspapers, magazines and other periodicals, except for subscription contracts.

• The Contract is for the supply of goods which have become mixed inseparably with other items after delivery.

• Complaints

If you have a comment, concern or complaint about any Goods and Services you have purchased from us, please contact us by telephone on 07928591611, by email at eliselawlerhoward@hotmail.co.uk or by post at 6 Turner Close, Catterick Garrison, Surrey, DL9 3SP.

• Liability and indemnity

  • We have a duty to supply Goods and Services to you that conform to the Contract including a duty to ensure that

    • the Goods are as described in the contract

    • the Goods correspond to any samples we have sent you

    • the Goods are fit for any purpose you specifically told us they were required for, and are not faulty

    • the Services are carried out with reasonable care and skill

  • We cannot exclude our liability for a failure to comply with these duties mentioned in this sub-clause. Nothing in these Conditions affects your legal rights if these duties are not complied with. You can obtain advice about your legal rights from Citizens Advice if you need to.

  • We cannot exclude or limit our responsibility to you for:

    • Death or personal injury resulting from our negligence or the negligence of our employees

    • Fraud or fraudulent misrepresentation

    • A claim for a defective product against us if we do not give you the name of the person who supplied the product to us within a reasonable time of your request for us to do so.

  • We are responsible for foreseeable loss or damage which you suffer as a result of a breach by us of the Contract or as a result of our failure to act with reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We are not responsible for unforeseeable losses.

  • You are purchasing the Goods or Services or Goods and Services as a consumer. If you purchase the Goods or Services or Goods and Services for any business purpose including for re-sale, we will not be liable for any business losses, loss of profits, loss of contracts, loss of business opportunities, loss of management time, loss of business data or losses due to interruption of your business.

  • We will not be responsible for any delay in delivering the Goods and performing the Services if

    • we have asked you to provide specified information that is necessary for delivering the Goods and performing the Services and

    • you have failed to provide complete and accurate information or you have provided such information later than the date we have asked you to supply it by.

  • We will not accept liability for any damage caused by pre-existing defects in any fittings, walls, pipes, wiring, gas installations in your premises or to any goods to which we connect or install or attach the Goods unless we have been negligent in not realising that such damage may occur or in the way we did the work.

• Our rights of termination

We reserve the right to terminate the Contract by writing to you if you fail to make any payment to us when due and you still do not make payment within 14 days of us reminding you that payment is due.

• Events outside our control

  • Except for our obligations under this clause, we shall not be responsible for delays or failures in delivery or performance of our obligations to you resulting from any act, event, omission, failure or accident outside our reasonable control (‘Event Outside Our Control’).

  • We will take all reasonable steps to minimise a delay in performing our obligations to you which arises from an Event Outside Our Control.

  • We will promptly notify you of any Event Outside Our Control which prevents us from or delays us in performing our obligations to you, giving details of it and (where possible) the extent and likely duration of any delay.

  • Our performance will be deemed to be suspended for the period that the Event Outside Our Control continues.

  • You may end the Contract after we have notified you of an Event Outside Our Control and we will then refund you any money you have paid to us under the Contract for the Goods and Services which we have been unable to deliver to you.

• Use of personal data

  • We envisage that we will request personal information from you whilst you use our website. This information will only be requested and processed in accordance with our Privacy Notice, which can be found at https:// jssxdvh1.forms.app/ untitled-form.

  • In brief, we will act fairly in connection with personal information requested from you, when we request information we will alert you to our Privacy Notice, and unless the information is necessary for a reason specified in the UK General Data Protection Regulation (UK GDPR) we will only process it with your consent. Before receiving your information we’ll endeavour to provide the information required by the UK GDPR.

• Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

• Alternative Dispute Resolution

In the event of a dispute concerning these Conditions or the Contract, including their interpretation and their application to the circumstances giving rise to the dispute, you or we may refer the dispute to Alternative Dispute Resolution ‘ADR’.

• Other important terms

  • We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.

  • Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.

  • If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.

  • All Contracts are concluded in English only.

  • If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.

  • A waiver by us of any default shall not constitute a waiver of any subsequent default.

• Governing law

These Conditions and the Contract are governed by the laws of England and Wales. However, if you live outside England and Wales, you are always entitled to any compulsory consumer protections applicable in the country where you live.

• Governing jurisdiction

You can bring legal proceedings in respect of the Goods or Services or Goods and Services in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the Goods or Services or Goods and Services in either the courts of Scotland or England and Wales. If you live in Northern Ireland you can bring legal proceedings in respect of the Goods or Services or Goods and Services in either the courts of Northern Ireland or England and Wales.

Cancellation Form

Date:

To: Elise Norris

6 Turner Close, Catterick Garrison, Surrey, DL9 3SP

Email address: eliselawlerhoward@hotmail.co.uk

I/We[*] hereby give you notice that I/We[*] cancel my/our[*] contract for:

Order number:

Ordered on:

Received on:

Name(s) of consumer(s):

Address(es) of consumer(s):

Signature of consumer(s):

[*] Delete as appropriate